It’s a pleasure to buy a cartoon gold pendant that I like, but it’s just a night’s sleep, so that the depressing thing happened recently to Ms. Liu.

On the day of Tanabata, Ms. Liu bought a cartoon version of the "Little Ash" gold pendant at the Wangfufu counter at Wangfujing. As a gift of Tanabata, the cartoon-like pendant made Ms. Liu love it, and Ms. Liu had been wearing it that night. When she thought that she would wake up the next day, she found that it might be because of sleeping at night, and the face of "little gray" was recessed.

According to Ms. Liu, when she bought the pendant, the salesperson only gave her a note indicating “Thousands of gold, 3.02 grams”. She did not inform the pendant of the note, and she did not know that the pendant was hollow.

On August 3, Ms. Liu took the squashed “small gray ash” pendant to the Chow Tai Fook counter to ask the reason. The duty manager told her that according to the grams of gold, most customers should know whether it is hollow or not. Solidly, the salesperson who received Ms. Liu on the same day was new. She did not tell her that the pendant was a dereliction of duty. However, gold is a valuable item. Once sold, non-quality problems are not refundable. Later, Ms. Liu found the market management department of the mall and said that she would not return it. She could be repaired. However, after consultation with the marketing manager, the manager’s reply was that the quality problem could be returned to the factory. If it must be changed, only Can be depreciated according to depreciation.

A few days ago, the reporter consulted at Wangfujing Department Store's multiple jewelry counters. The sales staff said that once the precious jewelry was sold, non-quality problems could not be returned. Chow Tai Fook's salesperson also told the reporter, "We will let customers check before selling. The industry is like this."

In response to this matter, the reporter consulted the Consumers Association. The staff told the reporter that the "Consumer Rights Protection Law" does not clearly stipulate the return of gold. If a problem occurs, it is necessary to go to the quality inspection agency for inspection. If it is a product problem. If you have a human problem, you will definitely not be able to return it. You can only refer to the "Three Guarantees" method in the store.

Lawyer Yang of Beijing Dacheng (Inner Mongolia) Law Firm told the reporter that there is no difference between “valuables” and “general goods” in the legal regulations. As long as it is a commodity, it should abide by the Product Quality Law, but the salesperson has the obligation to inform the product information. . For gold jewelry does not return, it is actually a hidden rule of the industry, this piece of legal provisions is still blank. Therefore, consumers should improve their awareness of self-protection. Before buying, you should ask the brand's precautions and after-sales regulations to avoid disputes.

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