Xinpu Consumers Association reminds consumers that they must choose a reputable garment processing shop. In addition, before customizing, be sure to agree with the processing shop in advance conditions, materials, colors, styles, etc., and indicate at the time of invoicing. Before making the payment, we must also ask the processing shop to promise the “three guarantees” obligations, including the conditions, terms and methods of return, and at the same time, keep the shopping vouchers. All of these can provide evidence of rights violations for disputes that may arise. Due to the high price of cashmere sweaters and down apparel, many citizens began to favor clothing customization. However, the reporter learned from the city's industrial and commercial departments and consumer associations learned that due to the uneven quality of custom clothing business, related complaints occur from time to time, in addition to poor workmanship, style is not ideal, cut corners, shoddy complaints are particularly prominent. Recently, Xinpu consumer Ms. Sun encountered annoyance in the processing of cashmere sweaters – the weight of her own cashmere wool was “shrink” after being processed into cashmere sweaters.

In late December last year, Ms. Sun purchased a few pounds of cashmere wool, and then sent it to a processing site in the city for processing into four cashmere sweaters. Considering that cashmere wool was purchased in other stores, she stayed in the eye. Specifically, she asked the merchant to weigh the line before ordering and noted the weight of the raw materials on the processing documents.

However, even then, Ms. Sun still found that the cashmere sweater was still "shrinking".

After the processed four cashmere sweaters and the remaining cashmere threads were weighed together, the total amount was 400 grams less than the previous one. "The merchant argued that it was wrong when weighing it before, rather than being detained by himself. In desperation, Ms. Sun reflected the matter to the Xinpu District Consumer Association.

"Fortunately, consumers weighed before processing, so whether the remaining cashmere line was detained by the business, or originally wrong, businesses have responsibilities." Eventually, in the mediation of the Consumers Association, the processing shop agreed to remove the grandchildren. The processing fee for the 4 cashmere sweaters is a total of 280 yuan.

The relevant person in charge of Xinpu District Consumers Association told the reporter that since cashmere and down prices are relatively expensive on the market at present, some unscrupulous merchants have obtained out-of-the-money profits by means of shoddy and cutting corners.

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